Concealed damages must be reported to the freight company within three days of delivery. For your protection, any external damage must be noted on the Bill of Lading at the time of delivery in order to qualify for a claim against the freight carrier. Depending on your situation, it may be advantageous to have your products shipped to a freight terminal where the freight company’s personnel can load it onto your trailer or truck.Īll shipments must be inspected immediately upon receipt. The customer can contact the freight carrier directly to schedule a delivery or check on freight delivery status.Īny charges or damages that may be incurred as a result of unloading from the carrier’s truck is the customer’s responsibility. While STE will provide customers with an estimated time of delivery and tracking information, we can’t provide a specific time, or schedule a time for that service. This is beneficial if the customer wants to open the crate on the trailer and offload it in pieces. If the customer is unable to have the proper equipment available at delivery, they can have the booth delivered to the terminal for pickup in an approved trailer by the customer. If the order is unable to be delivered, there will be additional fees incurred from the freight line. Short forklift forks will not fully lift the crate, leaving it to drag or drop, causing damage to the booth. They cannot be delivered via liftgate and can only be offloaded from the delivery truck with a forklift that has long forks or long fork extensions.
Paint booths are shipped in wooden crates that are large and heavy. The customer is responsible for offloading their equipment and will need to have the proper equipment at the time of delivery. The STE customer care team can advise you prior to shipping what will be needed to unload your shipment and the approximate weight of the shipment. This may require a forklift and/or lift gate service. The customer is responsible for unloading the shipment from the carrier’s truck. If the customer doesn't notify STE of a specific need-by date or if there is a special delivery request, STE will ship the order out when 1. If the order is complete and cannot ship, storage fees of $125 per day will start on day 5 of storage. The customer is to accept delivery of the order upon completion. STE can schedule production of your order for a later date to meet the customer's wishes, but the scheduled needed date must be notated on the signed docs at the time of order. Freight carriers have restrictions on delivering to residential addresses and may require pick-up at freight terminal.
STE needs to know if the delivery address is residential or a limited access location prior to shipping. Call Sales at 88 for a specific freight quote. Items advertised with “Free Shipping” applies only to shipments within the Continental United States (excludes Alaska,Hawaii, and Canada and Mexico). Title for goods passes to customer when product leaves our dock.
Standard Tools and Equipment ships all products FOB our warehouses.Standard Tools and Equipment will not be liable for any damages related to unavailability of inventory or delays in shipping.Most items in stock will ship within two business days.Please let us know of any questions at 88. Of course, customers are always welcome to provide their own truck pickup, but need to contact us prior to ensure the correct size truck is ordered for pickup. This is more common when shipping by flatbed. If freight changes from the time of the quote to the time of shipment, you will be contacted and a separate invoice will be sent for the additional shipping charges. The shipping charges on a quote cannot be guaranteed for an extended period of time. However, freight charges fluctuate depending on circumstances at the time of booking. We quote shipping rates at the time of quoting an order as an estimated number. We make every effort to minimize freight charges to our customers and provide for timely delivery. We negotiate the most competitive freight rates possible and pass these savings along to our customers. Standard Tools and Equipment uses common carriers, FedEx Ground, UPS, and independent freight haulers for shipping. Greensboro and become the property of the customer when they leave our dock.
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